Please print a copy of these Terms and Conditions for your reference.
1. Secure Server
All orders are fully encrypted before being sent to us via a secure server.
2. Payment
You may pay by Visa, Mastercard, Amex, Switch or Delta. Please fill in your card number and expiry date. If you are paying by Switch you will also need to include the card issue number or start date. The purchase area of our site is provided by WorldPay which uses industry standard Secure Socket Layer technology to allow for encryption of potentially sensitive information such as your credit card details. Customers are referred to WorldPay's Terms and Conditions during the purchasing process.
If you order off-line you may also pay by cheque, BACS or account where one has been arranged. Cheque and BACS orders will not be processed until payment has been cleared. New accounts can be set up subject to status.
3. Delivery
We strive to keep our delivery charges as low as possible. Delivery charges are based on quantity and weight ordered, please check the order checkout page for a full price breakdown.
We are currently able to deliver within mainland UK only.
All goods are sent by insured carrier and can be delivered on any day Monday to Friday except Bank Holidays. Orders received before 2.00 pm Monday to Friday will be despatched the same day for delivery within two working days unless a specific delivery date is requested.
Goods may be ordered and paid for up to 3 calendar months in advance of delivery during which time the price will be held.
Please note that the carrier is only responsible for delivering against signature to the address you quote (or an immediate neighbour if no one is at home) We regret that where the goods have been correctly delivered we cannot accept responsibility if the address provided is wrong or the intended recipient has moved, and the actual receiver refuses or fails to return the item(s).
Where the carrier is unable to find someone to accept delivery they will leave a card at the address for the recipient to make contact.
If the recipient fails to make contact in good time the goods are returned to Server Case UK and a charge will be made for re-delivery to that or an alternative address.
4. Returns
All returns must go through our official RMA (Return Merchandise Authorisation) system. Before any replacement goods or refunds are issued we must provide the customer with a valid RMA number. Each RMA request will be evaluated and special circumstances may be considered outside of the following returns terms.
We offer two returns services, an advanced replacement warranty for goods received within the past 14-days and a 1 year return to base guarantee on all products (unless otherwise marked). Our returns policy adheres to the following rules:-
4.1. Customers that have received products that are damaged, found faulty or not as ordered within the first 14 days are entitled to an advanced replacement. In addition to our advanced hardware replacement within the first 14 days we will also collect the goods and provide replacements at our cost, usually same-day.
4.2. If the goods that the customer orders are not suitable for the installation we will at our own discretion take the view to issue an RMA. In these special circumstances the returned goods must be sent back in the exact condition received and must not be used. The return of the incorrectly ordered goods is the responsibility of the customer and we advise sending the goods using an insured and trackable courier service.
4.3. If the goods received develop a fault after the first 14-days we will either a) send out replacement goods in advance of receipt of the faulty goods, at our discretion or b) send out replacement goods once the faulty goods have been received and confirmed to be defective.
4.4. The return of faulty, damaged or incorrectly delivered items after 14 days of receipt is the responsibility of the customer, unless otherwise agreed. The goods must be sent back in the same condition with all items/components as originally received and any missing components must be reported during the initial stages of the RMA process.
Note that advanced replacement goods remain the property of Server Case UK until the returned goods are received from the customer and confirmed to be faulty, damaged or not as ordered (in addition to special pre-agreed circumstances). If the returned goods are not in accordance to our returns terms and conditions the advanced replacement goods may either recalled or a new order generated for the goods.
5. Substitution
Every effort will be made to despatch the items specified. However in the event of supply difficulties with any packaging and/or components within our gifts, we reserve the right to substitute goods of equal quality and value.
6. Cancellation
We operate a 'No Quibble' policy for cancellation to allow you a cooling off period after placing your order. You may cancel your order for any reason provided:-
a) You notify us of your cancellation in writing/e-mail to the address at the foot of this page within seven working days of delivery.
b) The goods remain unused and component parts are unopened.
c) You or the recipient retain and take reasonable care of the goods until collected by our carrier.
d) You are reasonable in making the goods available for collection by our carrier who will collect only during the daytime on working days (not Saturday, Sunday or Bank Holidays) within 21 days of the cancellation request being received by ourselves. We will pay the costs of collection unless you or the recipients fail to facilitate the collection within 21 days of the cancellation.
7. Claims
All consignments are fully insured. Claims for breakages or other damage must be made to Server Case UK in writing or by email within seven days of receipt, quoting the information on the delivery label.
8. Customer Services and Complaints
If you would like further information; have any suggestions about our website or services; or wish to make a complaint please contact us:
Server Case UK
Studio 4, The Rowan Tree,
Park Lane,
Elmhurst Business Park,
Lichfield, Staffs
WS13 8EX
Complaints will be acknowledged by the end of the following working day and we will inform you of the result or progress within 7 days of the complaint being received. If the complaint takes longer to resolve we will update you every 7 days.
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We will replace or refund any products sold within 14 days, no questions asked.
