About Server Case

Your payment information is our top priority at Server Case.

Server Case provides 100% secure ordering for all online customers. To protect you and your personal account information, Server Case uses SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure commerce transactions. The SSL technology works by sending all of your personal information, including credit card number, name and address information to our computer system in an encrypted code. Only Server Case can then decode this information.

When you are paying by credit/debit card, the information is not stored by Server Case. Instead, we utilise SagePay, which is a well known industry name for secure card processing systems. Their security-hardened systems will process your card details and once payment has been taken, the card details will not be stored. To read more about SagePay security please click here.

Server Case also pledges to use the best and most accepted methods and technologies to ensure your personal information is safe and secure.

If you have any other questions about the safety and security of your personal information, please do not hesitate to call or e-mail us. If you feel more comfortable placing an order by telephone, please call 01283 576162 today.

Phone: 01283 576162
E-Mail: [email protected]

We Can Deliver It the Next Business Day!

Dispatch times

The majority of our products have a same day dispatch on UK orders received before 4.30pm and are usually received by the customer the following working day.

Our delivery service is Next Business Day - The delivery times will be between 8.30am and 6pm Monday to Friday.

We will immediately inform you of any subsequent change to the dispatch time.

Tracking

Our ordering system will send you an email with the tracking information as soon as this is available for each consignment in your order. This is usually at the end of the day (aroundn 6pm), but may not be until the following morning as some couriers don't provide immediate tracking information.

We also sometimes ship from more than one location/courier, so you will be notified by email of each consignment for your order, along with the courier name, website link for tracking, date shipped and the tracking number itself.

UK Orders

All standard UK mainland orders are dispatched using one of our dedicated couriers. This requires a signature on receipt and you would need to be available on the delivery date to sign for the parcel. Our couriers will not leave the parcel with a neighbour or without signature unless prior instructed. If you wish to leave a parcel with a neighbour you would accept liability for the package and our normal returns process would not apply.

If an order is required urgently please contact us as we have arrangements with various same-day couriers. Note that same-day couriers have weight, size and time cut-offs so this cannot be guaranteed.

UK Delivery costs

We operate a shipping system based on the number of items you purchase. The scale of items you purchase and the applicable prices are below. The prices below do exclude any special arrangements we must make, such as

Delivery Method	Number of Items	Cost
Next Day	1 Product	£9.82
Next Day	2 Products	£17.76
Next Day	3 Products	£25.69
Next Day	4 Products	£33.63
Next Day	5 Products	£41.57
Next Day	6 Products	£49.50
Next Day	7 Products	£57.54
Next Day	8 Products	£65.38
Next Day	9 Products	£73.33
Next Day	10 Products	£81.15
Next Day	11 Products	£89.21
Next Day	12 Products	£97.15
Next Day	13 Products	£105.20
Next Day	14 Products	£113.14
Next Day	15 Products	£120.96
Next Day	16 Products	£128.90
Next Day	17 Products	£136.84
Next Day	18 Products	£144.89
Next Day	19 Products	£152.72
Next Day	20+ Products	£160.66

* - Delivery costs quoted are excluding VAT. Prices quoted are for UK Mainland only. They exclude Ireland and Scottish Highlands. Our website may charge these prices for these areas but you will be contacted and invoiced separately for the additional carriage to these locations.

Non-UK Orders

Please contact us for a shipping quote.

If your goods are damaged in transit

Please contact us and to request an RMA number, having your order number to hand. Once we have confirmed your RMA request we will organise a courier to collect the damaged goods. In the mean-time, if your RMA request is processed within 14-days of receipt you will be entitled to an immediate replacement - no need to wait for the goods to be sent to us first.

If your goods do not turn up or are delivered late

Please contact us and we will investigate the issue as a matter of priority. If we cannot get a positive answer from our courier's the same day we will ship another item for next day delivery.

We Export Globally

Our Export Division can provide you with a door to door carriage quotation for any of our 90,000 plus products. We specialise in international deliveries and work with the world's leading export couriers ensuring your goods get to you on time and undamaged.

Our Courier Network

Our delivery options range from a single parcel all the way through to individually palletised and LCL or full container loads, we offer fully insured freight on all items to give you peace of mind. Our courier providers include;

We have put together a quick chart to illustrate the average timescales for shipping to various countries. This should give a good idea of the timescales from the date you place your order with us. The days specified are working days, so local or foreign holidays would excluded from these estimates.

Destination	Estimated delivery
Europe	3-4 Days
United States	2-4 Days
Asia	5-7 Days
Rest of the world	5-7 Days

Get a Quote

Our website is designed for the UK home market and cannot accept international orders, so please complete the form to the right and provide your Name, Email Address and specify the country you would like your order to be delivered to. Please also detail the products and quantities you would like to be delivered. We will reply back by email as quickly as possible to provide you with a full shipping quotation.

Payment Options

All prices we quote are in Pounds Sterling. We cannot quote in your local currency. Please visit www.xe.com/ucc to use their real-time currency converter to obtain an indication of your local currency equivalent price.

We accept payment by PayPal with a verified account address, or by International Wire Transfer. The customer is required to pay any fees for bank transfers.

Customs and Import Duties

The customer is responsible for all import, local taxation and customs duties in their own country. We must by law declare when required the full value of the goods on paperwork we supply with our products.

Rapid Replacement

Returns within our 14-day period

If you receive any goods that are faulty within 14 days of purchase we would be happy to send a replacement or replacement parts before you send the faulty parts back. Please contact us and request an RMA number and we will ship out advanced replacement parts. Note that the advanced replacement goods remain the property of Server Case until the returned goods are received and confirmed as either faulty or damaged.

If the goods you receive are not suitable for your installation please let us know. We would not normally provide a replacement or refund for goods that have been incorrectly ordered and it is at our discretion if we honour a replacement or refund.

Please see below for a list of our refund methods.

Returns after 14-days

If your goods develop a fault, please follow our standard RMA procedures below. Please note that if the unit is used and not faulty we are unable to accept any returns and returning non-faulty unused goods will incur a 30% restocking fee, per our Terms & Conditions that was agreed to when purchasing from us.

To return an item, please contact us and request an RMA number. Once we have approved the RMA request, please send back the goods to the following address;

Server Case
Lancaster Court,
Lancaster Park
Newborough Road,
Burton on Trent,
Staffs
DE13 9PD

Please ensure that you mark the return sender on the package along with the supplied RMA number. We are unable to accept any returned items that do not include a valid RMA number and the product will be returned back to the sender, along with a delivery charge and 30% handling fee per our Terms & Conditions.

Unless the product is faulty, items must be unused, still have their original packaging, labelling, and be accompanied by the original delivery note.

Please see below for a list of our refund methods.

For additional help please contact [email protected] or phone 01283 576162.

Refund methods

Refunds are usually made to your using the payment method you originally ordered through us with. Please find below a chart of our refund methods.

Original payment method	Refund method
BACS (Bank Transfer)	BACS (Bank Transfer)
Credit/Debit Card	Credit Refund
Credit Account (Companies Only)	Refund to Credit Account (or to Bank via BACS if no credit is due to be paid)

Our Guarantee

1-Year Guarantee on all products as standard

Product excellence guarantee

Every product you purchase from us comes with a standard 1-year guarantee unless otherwise stated. This includes free replacement of the goods with the same product, substitution if a replacement product is unavailable or a full refund. Our product guarantee covers the build quality of the goods purchased and functionality.

Flexible component replacements

For example, if you were to purchase a server chassis from us that includes a PSU and after 6 months the PSU were to fail, you don't need to send us back the entire server chassis, which would otherwise cause a massive inconvenience - instead, we will send you a replacement PSU.

Other Guarantee's and Warranties

Some products have their own warranty or guarantee made by the manufacturer. Item's that do not include a 1-year standard guarantee or an increased period guarantee will be clearly marked along with the product description before you purchase.

Substitutions

If we no longer stocked the product that you required replacing we would offer either a comparative substitution of similar goods or a direct refund. You would be contacted immediately if this were the case.

RMA Procedures

If a purchased item is found to be faulty within its stated warranty period, please contact us immediately to request an RMA number. We will under our own discretion make a decision to send out replacement components and/or goods before we have taken receipt of the faulty goods - a flexible option for many customer's who cannot wait for the faulty goods to be sent out and replacement goods returned. However the advance-replacement goods will remain the property of Server Case until the faulty goods are received and confirmed to be faulty.

If you have purchased a product under 14-days ago, you will be entitled to an advanced replacement as standard - this assumed the the goods as either faulty, damaged or an incorrectly delivered product. If the goods received are not compatible with your chosen hardware components or upon receipt you are not happy with the goods we can at our discretion provide an advanced replacement and/or refund, as long as the goods are returned to us exactly as received - we are unable to provide a refund or replacement if a) the packaging has been damaged, b) the product has been used or c) if any of the original components and parts are missing from the package that we receive back.

The carriage cost to send back goods to us is to be paid by the customer, however the cost of shipping the replacement goods will not incur additional cost.

Refund methods

Refunds are usually made to your using the payment method you originally ordered through us with. Please find below a chart of our refund methods.

Original payment method	Refund method
BACS (Bank Transfer)	BACS (Bank Transfer)
Credit/Debit Card	Credit Refund
Credit Account (Companies Only)	Refund to Credit Account