How we can help - From order to delivery - Your custom built server
Published by Richard Parry on 14th Jan 2019
Technical Support
We provide industry leading servers and solutions, but that's nothing if quality isn't backed up by support.
In the rare occasions that something goes wrong or help is needed it is critical that support is available. We believe our support sets us apart from the competition.
All of our fully built systems come with a 3 Year Return to Base Warranty as standard. We can also offer extended warranties such as on-site.
In instances where the customer is happy to replace any failed components themselves we are often happy to advance-replace components, meaning you don't always have to ship the entire system back to us - which is often very difficult if the original packaging material is not available.
Our in-house build and technical teams are available Monday to Friday 9am to 5.30pm to help you with any support issues you may have.
We also believe flexibility on communication is important - Therefore we can provide support by Telephone, Email, Website Contact Form and Online Web-Chat.
Please view our support options below.
Prepare
Step 1
Have the serial number of the system in question ready.
Diagnose
Step 3
Describe the trouble you are having so that our engineer can best diagnose the problem.
To help us better serve you please have the following information and materials ready when you call:
- The invoice and/or serial number of the system(s) exhibiting a problem.
- The version of the operating system you are currently using.
- The names and models of any peripheral devices you are using.
- The names and model numbers of any components you have added to the system since the original invoice.
- Please be prepared to tell the technician the type of error message you are getting and when it occurs, what you were doing with the System when the error occurred, and what steps you may have already taken to solve the problem.
For technical support, please call 01283 576162 and press option 3 for technical support. Our on-site technical support team are happy to help.
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Who we are
Server Case UK are the UK's server case and components specialists, selling PC cases, server cases, 19" Rackmount cases, Backplane modules, mobile disk racks, externam disk boxes and power supplies. server systems and components with thousands of products available to purchase securely online.
UK's only authorised eCommerce reseller of server chassis to the general public & companies.
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